Ktura Return/Shipping Policy
At Ktura, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy, we are here to help with a straightforward and customer-friendly return process.
Eligibility for Returns
1. Timeframe: Returns are accepted within 14 days of the delivery date.
2. Condition: Items must be unused, unworn, and in their original condition with all tags, labels, and packaging intact.
3. Non-Returnable Items:
• Items marked as “Final Sale.”
• Custom-made or altered garments.
• Gift cards.
How to Initiate a Return
1. Request a Return:
• Email us at [Your Email Address] with your order number and reason for return.
• Once approved, you will receive a return authorization number (RAN) and instructions.
2. Ship Your Item:
• Securely package the item(s) to prevent damage in transit.
• Include the RAN in the package.
• Ship to the return address provided in your return instructions.
Return Shipping
• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service to ensure safe delivery.
Refunds
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [info@ktura.com] within 48 hours of receiving your order, and we will work to resolve the issue promptly.
Contact Us
For further assistance, please reach out to our customer service team at [info@ktura.com] or call us at [Your Contact Number].
Thank you for shopping with Ktura, where luxury meets elegance.